This website was archived as of November 4, 2021. In Fall 2021, City Tech launched two new, independent organizations and announced open-source resources for direct resident engagement. Click here to read the announcement.
Civic User Testing Network
Civic User Testing Network
Check back soon for more information on open-source resources to support and scale direct resident engagement in urban innovation.
Successful public-facing technologies rely upon direct resident engagement and community-focused design.
City Tech coordinates the national Civic User Testing Network. The mission of the Network
is to bring together current and future Civic User Testing groups to share resources and develop best practices, building a more robust framework to make local technology more user-friendly, accessible, and relevant.
The Network's Charter serves as a set of founding principles to ensure responsible participation by Civic User Testing group organizers, members, and the cities they serve. We aim to knit the network’s efforts together and declare our shared values and methods. This charter is a living document with a goal to shape and express our common identity. As we continue to grow, learn, and evolve, the Charter will work to capture the evolution of the practice while continuing to serve the Network’s founding principles.
The CUTgroup Book is a how-to guide on program design, hardware, software, tester and developer recruiting, results analysis, budgeting, and more. The Book also includes details on the methods and history of the Chicago CUTgroup.