unBail App Usability Test


Case Study: unBail App Usability Test

The COVID-19 pandemic has underscored the need for new technology to keep us connected and deliver efficient services. Amid the outbreak, City Tech Collaborative and Civic User Testing group (CUTgroup) Cleveland had been working with the civic tech group unBail to test an app that helps court defendants and their families navigate their pre-trial information and the criminal legal system overall; originally planned for in-person testing in March 2020, the team pivoted to remote testing in late August 2020. Although conducting testing remotely raises some barriers, including residents in the development and deployment of these solutions is more important than ever.

Explore How We Gave Residents a Voice, Remotely


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